Dawn Momentum

Last updated: [11/07/2026]

This policy explains how we process, ship, and deliver orders. If anything here is unclear, contact us at support@dawnmomentum.com before you order.

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1. Where We Ship From

Dawn Momentum works with a number of specialist suppliers to bring you a wider range of products. This means your order may be shipped directly from a supplier's warehouse, which may be located overseas (including China, the US, or Europe) or within Australia, depending on the specific item(s) you order.

If your order contains multiple items from different suppliers, items may arrive separately, in separate packaging, and at different times. You won't be charged extra for split shipments caused by this.

2. Processing Time

After you place an order, please allow 2 business days for us to confirm and pass your order to the relevant supplier for dispatch. Processing time is separate from shipping/transit time (below).

Orders are not processed on weekends or Australian public holidays.

3. Estimated Shipping Times

Because different products ship from different suppliers and locations, delivery times vary by item. As a general guide:

Exact estimated delivery times are shown on each product page — please check this before ordering, especially if you need an item by a specific date.

These are estimates, not guarantees. Actual delivery times can be affected by customs processing, courier delays, peak periods (e.g. Christmas), weather, or other events outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your cart, and are shown before you complete payment.

5. Order Tracking

Once your order (or part of your order) is dispatched, you'll receive an email with tracking information where available. If your order includes items from multiple suppliers, you may receive more than one tracking number.

Some international tracking numbers may not update as frequently or in as much detail as Australia Post tracking — this is normal for international parcels, particularly while the item is still overseas or in customs.

6. Customs, Duties, and Import Charges

For most orders shipped to Australia under the low-value import threshold, no additional customs duties are payable by you. In the rare case an item is subject to import processing, any such charges are the responsibility of the customer. Contact us if you're unsure about a specific product.

7. Delayed, Lost, or Missing Orders

If your order hasn't arrived within the estimated timeframe:

1. Check the tracking information provided in your shipping confirmation email
2. Allow a few extra business days, as international tracking can lag behind the parcel's actual location
3. If it's been longer than 2 weeks past the estimated delivery window with no update, contact us with your order number and we'll investigate with the supplier/carrier

If your order is confirmed lost in transit, we'll arrange a replacement or refund in line with our Refund Policy and your rights under the Australian Consumer Law.

8. Incorrect Address

Please double-check your shipping address at checkout — we are not able to change the address once an order has been dispatched to a supplier. If a parcel is returned to sender due to an incorrect address provided by the customer, re-shipping costs may apply.