Refund policy

Dawn Momentum

Last updated: 12/07/2026

We want you to be happy with your purchase. This policy explains your rights and how return and refund claims work at Dawn Momentum.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Where this policy is inconsistent with the ACL, the ACL applies.

1. Your Rights Under the Australian Consumer Law

If a product you buy from us has a major failure — for example, it's faulty, unsafe, significantly different from how it was described, or doesn't do what it's meant to do — you're entitled to choose a replacement or a full refund, and you may also be entitled to compensation for other reasonably foreseeable loss or damage.

For a minor failure, we'll choose to repair, replace, or refund the item within a reasonable time.

These rights apply regardless of any change-of-mind policy below, and they're not affected by any warranty period stated on this page. To make a claim, contact us at [support email] with your order number, a description of the fault, and photos if possible.

2. Change of Mind Returns

In addition to your legal rights above, we offer returns if you simply change your mind. If we do:

  • You have 7 days from the date of delivery to request a return
  • The item must be unused, in its original packaging, with all accessories, manuals, and labels included
  • The customer is responsible for return shipping costs
  • A 10% restocking fee applies to change-of-mind returns - Deducted from refund

Change-of-mind returns are offered at our discretion and are separate from — and don't reduce — your rights under the Australian Consumer Law.

3. Items That Can't Be Returned for Change of Mind

For hygiene, safety, or practical reasons, the following items can only be returned if faulty, not for change of mind:

  • Items that have been installed or wired into a vehicle
  • Items that do not have their original packaging
  • Custom-fit or made-to-order items

This doesn't affect your rights if the item is faulty or not as described.

4. How to Start a Return

  1. Email us at support@dawnmomentum.com with your order number and the reason for the return
  2. We'll confirm whether the return is approved and provide instructions, including the return address
  3. Pack the item securely (original packaging where possible) and send it to the address we provide
  4. Once we receive and inspect the item, we'll notify you of the outcome by email

Please don't send items back without contacting us first — returns sent without prior approval may be delayed.

5. Refunds

Once your return is received and approved:

  • We'll process your refund to your original payment method within 30 business days
  • You'll receive an email confirming the refund has been issued
  • Please note it can take your bank or card provider a few extra days to show the refund in your account

Original shipping costs are refunded only where the return is due to our error (wrong or faulty item) or a major failure under the ACL — not for change-of-mind returns, unless required by law.

6. Faulty or Damaged Items

If your item arrives faulty, damaged, or different from what you ordered:

  1. Contact us within 7 days of delivery at support@dawnmomentum.com with your order number and photos of the issue
  2. We'll assess the claim and offer a repair, replacement, or refund in line with your rights under the Australian Consumer Law
  3. We'll cover return shipping costs for confirmed faulty or incorrect items

7. Fitment and Compatibility

Where a product is listed as compatible with specific vehicle makes, models, or years, please confirm fitment with the details provided (or by contacting us) before installing. If a genuinely incompatible item was supplied due to our error, contact us for a replacement or refund. We recommend checking fitment carefully before installation, as installed electrical items may not be eligible for change-of-mind return (see Section 3).

8. Late or Missing Refunds

If it's been longer than the timeframe above and you haven't received your refund:

  1. Check your bank account or card statement again
  2. Contact your bank or card provider — processing times can vary on their end
  3. If you've done this and still haven't received it, contact us at support@dawnmomentum.com

9. Contact Us

Dawn Momentum: support@dawnmomentum.com