Are we legitimate?
Yes — we're a genuine, small Australian-run business, not a faceless storefront. We're upfront that we're new and growing meaning, we don't have the scale of the big players yet, but that means you're actually dealing with someone who reads and responds to every message personally, rather than a call centre. It also means you are dealing with a business who strives for perfection for every customer in order to scale more and build trust. We want to prove to you that purchasing our products are worth it. It'd be easier to prove with a new look to your car :)
Are there warranties on products?
Yes. Most of our products come with a 60 Day warranty covering manufacturing defects and faults. If something arrives faulty or fails under normal use within that period, we'll sort a repair, replacement, or refund.
On top of that, your purchase is also protected by your rights under the Australian Consumer Law, which exist regardless of any warranty period we offer and can't be excluded by us. For a major fault, you're entitled to choose a refund or replacement — full details are in our Refund Policy.
A few things worth knowing so there's no confusion later:
- Warranty covers genuine defects, not damage from incorrect installation, normal wear, or incidents after fitting — if you're ever unsure whether something's covered, just ask us before assuming either way
- To make a claim, contact us at support@dawnmomentum.com with your order number, a description of the issue, and photos — we'll guide you through it from there
- If you are unsure if a product comes with warranty, please refer to the product's description or reach out to us at our support email listed above.
What is the return policy?
We offer 5 Day returns on our products, with exceptions applying to specific products or conditions of the product. Please refer to the full policy prior to purchasing any products to ensure you are aware of all the terms listed.
Our full refund/return policy can be found here
Are any purchases final sale?
We are unable to accept returns on certain items. These ineligible items can be found in our return policy here.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Maximum delivery times for Australian/New Zealand Customers is 25 days.
Please help yourself to our full shipping policy here
How much does shipping cost?
Currently, Dawn Momentum offers free shipping on all orders placed.
Do we sell genuine OEM parts?
No — we sell aftermarket parts, not genuine Audi OEM parts, and we want to be completely upfront about that distinction.
- Genuine/OEM parts are made or licensed directly by Audi and sold through Audi dealerships
- Aftermarket parts (what we sell) are made by independent manufacturers, designed to fit and look like factory or factory-style components, at a more accessible price point than going through a dealer
You'll sometimes see us describe products as "OEM+" — this means aftermarket parts designed to match or exceed the factory fit and finish (direct-fit, factory mounting points, no permanent modification), not that they're genuine Audi-manufactured parts. Every product listing states this clearly, and none of our products are sold as, or claim to be, official Audi products.
Why buy aftermarket instead of genuine?
- Significantly more affordable than dealer pricing
- Often the only realistic option for styling upgrades Audi doesn't offer from factory (like sequential mirror indicators or RS-style grilles)
- Still fits properly when correctly matched to your exact model/build date — which is why we're strict about fitment details on every listing